Scams!

I am constantly getting phone calls from frightened customers claiming that someone called them or a web page popped up claiming that their computer is infected.  The latest scam claims to be from Comcast.

They even claim to be ME! Gary just called me and said a guy with a foreign accent called him and claimed to be "PC Bits Support."  When he began to question him, he hung up.

This is a scam folks.  NO legitimate company or government agency EVER calls people claiming to know their computer is infected.  Neither do web pages "know" that your computer is infected.

People have brought me iPhone's, Chromebooks, Macs, Androids and Windows computers, all with webpages claiming their computer is infected. These scammers just lock up the browser so you can't close the page.  They have a loud voice yelling at you or a loud beeping sound.

Please take some time to read these two web sites.  Educate yourself and your friends and family about these scammers.


If you receive a phone call from anyone claiming to know your computer is infected, do not listen to anything they say!!!  State clearly that you know this call is a scam and that you are reporting this call to the FBI.  Then HANG UP!

If a web page pops up claiming to know your computer is infected, DO NOT call any phone numbers!  Shut off the computer with the real power button.  Just hold it down until the computer goes off!  Reboot and run all your scans.  Do not "Restore" the web page when you open your browser again. Restoring would bring you back to the infected web page!

You can report the scam here: http://www.ic3.gov/default.aspx 

Dean Hancy  PC Bits Inc.

Windows Updates due Thursday November 10th

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November 8th is Windows Update Tuesday!   Thursday the 10th is the day to install Windows updates. 

Updates are still downloading SLOW.  Keep trying.  It may take days!  Don't stop the process, you go back to the end of a very long line every time you stop!

Wait until Thursday the 10th before looking at the updates.  

You must turn the Power Settings for your Plan in Control Panel to Never. (Change all settings to Never using the "drop downs").  You can use your computer while you are waiting for updates,


Double Click on the Windows Update Icon on your desktop. 

Remember; Only Important Security Updates, Updates, and Cumulative Updates.

The "Malicious Software Removal Tool" is OK!   It is Microsoft's custom Virus Scan! get it!
 
No Optional, Windows Live, Bing Desktop or Bing Bar or Windows 10.

Dean

JAVA Update October 18th.

There is a JAVA update out.  Version 8 Update 111.   You need to get it.

DO NOT let it install anything else!
They try to sneak in ASK Toolbar or McAfee Security Scan etc.
Uncheck these boxes!

You can do this manually from:  Control Panel > Java > Update Tab.
Click the Update Now button.

Don't Verify from the Webpage that opens and don't let the web page frighten you with talk about Chrome not supporting Java!

Dean

New SpywareBlaster 5.5 Install Instructions

There is a new version of Spyware Blaster.  Version 5.5.

Follow all these instructions.  Do not guess.  All my instructions assume you are using Google Chrome.  If you use any other browser you must know where the two files are downloaded.

There are two files to download.  The Instructions and the Install program (exe).
Click on each link to download the file. When the Save window opens you must note where the files are stored on your computer!

Open (double-click) then print out the instructions first, then begin the install.

Carefully read each instruction and follow it.  Don't guess your way through after starting!

Malwarebytes Update 26 March 2016

Watch for it!  A new version of Malwarebytes is coming out!  2.2.1   It will want to download and install.

Just agree to all the screens but watch for the very last wizard screen and UNCHECK the Enable free trial of Malwarebytes Anti-Malware box.

Don't click the Finish button until you are sure the Trial is UNCHECKED!

Dean
Malwarebytes.jpg

Windows 10 - DO NOT Install

This is an update on my views of Windows 10.  

I have been testing Windows 10, reading about Windows 10, repairing MANY Windows 10 computers, and consulting with my peers.

I cannot recommend Windows 10.  It is simply the biggest invasion of your privacy Microsoft has yet invented.  We read the contract that Microsoft makes you "Agree" to.  They will record everything you do and sell it to third parties.  You agreed to this!  They also have your permission to stream in advertising.  You also agreed to let them use your computer to send files/updates to other computers.  You also agreed that they can send you updates whenever they choose.  No more "Let me choose" when and what to update!

We have been repairing Windows 10 because of the many bad updates Microsoft repeatedly sends out.  After you fix it, they send the bad update again!

There are reports of Microsoft removing programs from Windows 10 computers.  Read the angry notice to Spybot customers on their web page.

Another irritant to us and our customers are the pop-ups on Windows 7 and 8 computers calling for you to install Windows 10.  Microsoft has been hiding this "nag" in several "updates".  They have announced that the Windows 10 install program is going to become an "Important" update.  They have been hiding it in the "optional" updates, but checking it!  Even though they said this was a mistake, they are still doing it!

We still have 4 more years to go on Windows 7.  Resist the advertising.  We can remove the nag for you if you stop by.

Dean

Things You Must Do! - Is New Again!

PC Bits Things you must do.pdf

29 April 2015
Here is a new updated version of my "PC Bits Things You Must Do" document.
It contains several updates that reflect current versions and experience.

All ideas for improvements to this document are welcomed.  Email me at service@pcbitsnews.com

Help, I have a Virus!

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What should you do if you suspect you have a virus?

First you must know your PC.  What is "Normal" behavior?  What is your web browser's "Home Page"?  What does normal Internet traffic look/sound/feel like?  How fast is the Internet?  How fast do you get/send emails?

One of the first symptoms of a virus is a "change"!   The Internet is "Slow".  The PC is acting "funny"!  There seems to be lots of activity going on over the Internet wires but "you" aren't doing anything.  Your "Home Page" changes to some other web site, either porn or a site that tries to sell you something.  You can no longer get or send emails.  Google searches that don't show you the right "results" is a frequent complaint.

The obvious symptoms are "pop-ups".  These can happen anywhere and at random times.  They pop-up inside web pages, they pop-up in the system tray (down by the time/clock), they just pop-up on top of everything and they won't go away!  These fraudulent pop-ups can be "official" looking warnings, or advertisements claiming that you are "infected".  They FALSELY claim that they have "scanned" for viruses and found a "Trojan" or some such thing.  Another type of virus pop-up claims that your hard drive and/or RAM is failing.  To prove it the virus begins to erase your icons!

You have Avira AntiVir Guard.  Just who is claiming to have found something?  You should only respond if the warning pop-up is from Avira! (Look for the Red Umbrella and the Remove button.)

If you suspect a virus Immediately shut down the PC using the Power Button then call me immediately at 763-360-2163.

Dean